Delete your Maktub account

Account deletion is handled by our support team. Self-serve deletion in the app is not available.

1. Email info@getmaktub.app from the email address registered on your Maktub account.
2. Use the subject line Account deletion request.
3. Include a short confirmation that you want your account and personal data deleted.

You can start this from the app as well: open Settings → Danger zone → Delete account, then tap Email support.

We may ask you to verify your identity before processing the request.

Once your request is verified and processed:

• Your profile and photos are hidden immediately.
• You are signed out on all devices.
• Your account is scheduled for permanent deletion after 90 days.
• During those 90 days you cannot use the app normally, but you can still restore your account (see below).
• After 90 days, your account and associated data are removed from our active product systems. We send a final confirmation email when that is complete.

During the 90-day period (aligned with our server log retention), we may keep limited data needed for security, fraud prevention, abuse investigation, and legal compliance.

When your account is permanently deleted from our active systems, we remove data linked to your account, including:

• Your profile, preferences, and account settings
• Profile photos and voice notes
• Salaams, matches, and conversations
• Notification preferences and device push tokens
• Your email address and authentication records from active systems

We may retain a limited compliance archive for up to 7 years after purge for legal obligation, accounting, disputes, fraud prevention, and safety investigation. That archive may include a deletion audit record, purchase / in-app transaction records, and safety records such as reports and blocks. It does not include chat content, photos, voice notes, or profile biography. Server logs are retained for up to 90 days. See our Privacy Policy for full details.

If your account was scheduled for deletion by mistake, you can restore it during the 90-day grace period:

1. Open the Maktub app and sign in again with the same email address.
2. When prompted, choose to keep your account.

If you cannot sign in, email us at info@getmaktub.app from the address on your account before the deletion date shown in your confirmation email.

For questions about account deletion or your personal data, contact us at info@getmaktub.app.

Maktub is operated by Zerophia, based in the Netherlands. See also our Privacy Policy and Terms of Use.