Question 1

Is Maktub halal?

Accepted Answer

Maktub is built for marriage-minded Muslims — not casual dating. There is no infinite swipe feed, photos stay blurred until mutual Salaam, and messaging opens only after reciprocal interest. Wali involvement is part of the product architecture. This is educational positioning, not a religious ruling; consult a scholar for your circumstances.

Question 2

What if I do not have a wali?

Accepted Answer

We are building a community wali pathway — verified imams and trusted community members who can serve as a wali for reverts and those without a Muslim family network. It is planned for launch. Until then, involve any trusted Muslim mentor or imam you already know.

Question 3

Does Maktub replace family or scholar advice?

Accepted Answer

No. An app can support introductions; it cannot replace wali counsel, family input, istikhara, or qualified scholarly guidance. Maktub is designed to make introductions more accountable — not to remove the people who should help you decide.

Question 4

Can I use Maktub for casual dating?

Accepted Answer

No. Maktub is for adults seeking nikah. Profiles require marriage timeline and intention. Users who misuse the platform for harassment, deception, or non-marriage intent may be removed.

Question 5

What is daily Ta'aruf?

Accepted Answer

Each day you receive a small number of curated profile introductions matched to your stated preferences — not an endless feed. Free members get 2 introductions per day; Maktub Plus members get 5.

Question 6

What is a Salaam?

Accepted Answer

A Salaam is your expression of interest in someone's profile — intentional, not a swipe. You send one Salaam at a time. If they send one back, photos unlock and messaging opens.

Question 7

Why no swiping?

Accepted Answer

Swiping trains quick judgment on appearance. Marriage requires slower discernment. Passing on a profile uses “Jazakallah Khair” — a respectful decline rather than a dehumanising left-swipe.

Question 8

When do photos unlock?

Accepted Answer

Profile photos stay blurred for other users until both people have sent a Salaam (mutual interest). This is enforced server-side, not an honour system.

Question 9

How is Maktub different from Muzz or Salams?

Accepted Answer

Both are swipe-first apps designed for volume. Maktub removes the swipe loop: curated daily introductions, one Salaam at a time, photos locked until mutual interest, and wali architecture from day one. Profile review before go-live applies to everyone — not only premium users.

Question 10

How is Maktub different from other marriage apps?

Accepted Answer

No swiping, wali involvement in the architecture, values-first profiles, verification for all users, Muslim-founded with a planned ownership covenant, and transparent limits on what verification can prove.

Question 11

When does Maktub launch?

Accepted Answer

We are targeting the Netherlands founding cohort for Ramadan 2027 (January–February 2027). Joining the waitlist does not guarantee access or a specific date. Founding cohort members are onboarded first, in signup order.

Question 12

What is the founding cohort?

Accepted Answer

The first 500 verified Muslim singles in the Netherlands who join the waitlist. Founding members get early access and help shape the product before wider release.

Question 13

Who can join the waitlist?

Accepted Answer

Adults aged 18+ seeking marriage, currently focused on the Netherlands. You need a valid email address and must agree to the Privacy Policy and Terms.

Question 14

Is Maktub available outside the Netherlands?

Accepted Answer

Not yet. We start locally so introductions are geographically relevant. Expansion depends on community density and learning from the Dutch launch first.

Question 15

Is Maktub Muslim-owned?

Accepted Answer

Yes. Maktub is Muslim-founded. We are building a formal ownership covenant — a legal commitment that the company cannot be sold to a non-Muslim investor without a community vote. We will publish it at launch.

Question 16

Is there a free plan?

Accepted Answer

Yes. Free members receive 2 daily introductions and 2 Salaams per week (max 3 concurrent). Core safety features — reporting, blocking, photo privacy — are not paywalled.

Question 17

What is Maktub Plus?

Accepted Answer

A subscription that increases pace: 5 daily introductions, 5 Salaams per day (max 5 concurrent), one extra Ta'aruf round per week, and priority support. Plus does not buy better matches — only more volume.

Question 18

Are safety features behind a paywall?

Accepted Answer

No. Reporting, blocking, photo privacy, and profile review apply to all users regardless of plan.

Question 19

How are my photos protected?

Accepted Answer

Photos are blurred for other users until mutual Salaam. Media is served through authenticated URLs with access controls. We do not sell personal data or use it for ad targeting.

Question 20

Does Maktub track my live location?

Accepted Answer

No continuous GPS tracking for matching. Profiles use validated Dutch cities and provinces. GPS may be used once during onboarding to confirm you are in the Netherlands.

Question 21

Are messages end-to-end encrypted?

Accepted Answer

No. Messages are encrypted in transit but not end-to-end encrypted. Authorised staff may access relevant content for safety, support, or legal compliance. See our Privacy Policy for details.

Question 22

Can I delete my account?

Accepted Answer

Yes. You can request deletion from the app settings or via our Delete account page. There is a grace period before permanent deletion. GDPR rights apply — see the Privacy Policy.

Question 23

Is every profile reviewed before going live?

Accepted Answer

Yes. Profiles go through manual review (pending → approved/rejected) before appearing in Discover. You will be notified when your profile is approved.

Question 24

Does verification guarantee someone is safe?

Accepted Answer

No. Age or identity checks are one signal — not a background check, character reference, or guarantee. Always involve trusted people, verify claims over time, and meet safely.

Question 25

How do I report someone?

Accepted Answer

Use in-app profile reporting for inappropriate behaviour, fake profiles, or harassment. For child safety concerns, email info@getmaktub.app with subject line “Child safety report”. In immediate danger, contact local emergency services first.

Question 26

What if someone asks for money?

Accepted Answer

Never send money or financial information to someone you met on any app. This is a common scam pattern. Stop contact and report the profile immediately.

Frequently asked questions.

Halal & Islamic approach

How Maktub works

Launch & waitlist

Ownership & pricing

Privacy & data

Safety & verification