Maktub

Trust and safety

Safety is a system, not a badge.

No marriage app can remove every risk. Maktub combines product controls, clear rules, and user judgment to make introductions more accountable.

Controls built into the product

Maktub plans age verification before profiles go live, authenticated access to app features, rate limits against abuse, and reporting and blocking tools. Messages only open after mutual interest. These controls reduce common risks; they do not prove every claim a person makes about their identity, character, intentions, or circumstances.

  • Do not send money or financial information.
  • Keep early conversations inside the platform where reporting controls are available.
  • Never share passwords, verification codes, identity documents, or intimate media.
  • Meet in a public place and tell a trusted person where you are going.
  • Stop contact and report behavior that is coercive, threatening, deceptive, or sexual.

Verification has limits

An age or identity check is one signal. It does not amount to a background check, religious endorsement, character reference, or guarantee of safety. Users remain responsible for checking important information and deciding whether to proceed.

For a marriage-minded process, verification should also happen socially: involve family or trusted people, confirm claims over time, and be cautious when someone pressures you to move quickly or avoid accountability.

Reporting and moderation

The product includes profile reporting and blocking. Reports may be reviewed to enforce the Terms, respond to abuse, and protect users. Because text messages are not end-to-end encrypted, authorized staff may access relevant content when necessary for safety, support, or legal compliance.

If there is immediate danger, contact local emergency services. Platform reporting is not a replacement for police, medical, legal, or safeguarding support.

It is written.

How Maktub approaches age checks, profile reporting, privacy boundaries, moderation, and safer Muslim matchmaking.

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