Safety is a system, not a badge.

Maktub plans age verification before profiles go live, authenticated access to app features, rate limits against abuse, and reporting and blocking tools. Messages only open after mutual interest. These controls reduce common risks; they do not prove every claim a person makes about their identity, character, intentions, or circumstances.

• Do not send money or financial information.
• Keep early conversations inside the platform where reporting controls are available.
• Never share passwords, verification codes, identity documents, or intimate media.
• Meet in a public place and tell a trusted person where you are going.
• Stop contact and report behavior that is coercive, threatening, deceptive, or sexual.

An age or identity check is one signal. It does not amount to a background check, religious endorsement, character reference, or guarantee of safety. Users remain responsible for checking important information and deciding whether to proceed.

For a marriage-minded process, verification should also happen socially: involve family or trusted people, confirm claims over time, and be cautious when someone pressures you to move quickly or avoid accountability.

The product includes profile reporting and blocking. Reports may be reviewed to enforce the Terms, respond to abuse, and protect users. Because text messages are not end-to-end encrypted, authorized staff may access relevant content when necessary for safety, support, or legal compliance.

If there is immediate danger, contact local emergency services. Platform reporting is not a replacement for police, medical, legal, or safeguarding support.

Maktub has zero tolerance for child sexual abuse and exploitation (CSAE). Maktub is an adults-only service for people aged 18 and over seeking marriage. We prohibit any content, conduct, or account activity that sexualizes, endangers, grooms, or exploits minors in any way.

These published standards apply to Maktub as listed on Google Play. They govern profiles, photos, voice notes, messages, and all other user-generated content on the platform.

• Users must be 18 or older. Age verification is required before profiles go live. Accounts that appear to belong to minors are removed.
• CSAE is strictly prohibited — including grooming, sexualization of minors, requests for intimate media from anyone under 18, and any attempt to contact minors through the service.
• Child sexual abuse material (CSAM) is forbidden. If we obtain actual knowledge of CSAM, we remove it promptly, suspend or terminate the account involved, preserve evidence as required by law, and report confirmed CSAM to the appropriate authority — including the Dutch police and, where applicable, regional hotlines such as the National Center for Missing & Exploited Children (NCMEC).
• Users can report profiles or messages in the app. Concerns can also be sent to info@getmaktub.app with the subject line “Child safety report”.
• Our child safety point of contact for Google Play and law-enforcement notices is info@getmaktub.app. This contact is authorised to respond to CSAE reports and take enforcement action.
• We cooperate with law enforcement and recognised child-protection organisations on valid requests related to CSAE.